Accessibility at Disneyland Paris

A MagicALL experience for all

Discover our services for guests with disabilities and specific needs, including details on special rates and accessibility in attractions, shows, restaurants and boutiques, and learn how to apply for a Priority Card for a smooth and magical visit.

Accessibility in the Disney Parks

Our attractions

For certain attractions, specially-adapted vehicles and equipment ensure a smooth boarding experience for all, while guests with visual impairments can use the AudioSpot mobile app as an audio guide.

Our shows and parades

Dedicated spaces for Guests with disabilities and their accompanying Guests are available at our outdoor shows and parades and our theatres(1), while magnetic induction loops are also available in all our theatres.

Our Character Encounters

Our Character Encounters are accessible to all of our Guests and are available throughout both of the Disney Parks. For more information, simply ask one of our Cast Members, they will be happy to help!

Restaurants and shops

All our restaurants and shops are wheelchair accessible and welcome guide and assistance dogs. An audio description of certain restaurants and menus is available with the AudioSpot mobile app.

Services and facilities available

Check our accessibility guide to find out more about the services and equipment available at Disneyland Paris.

Prepare for your visit to Disneyland Paris

1 - Buy your special-rate tickets for Guests with disabilities online

2 - Show proof of disability and a photo ID at the ticket counters to retrieve your Priority Card

3 - Present your Priority Card and special-rate ticket to enter the Disney Parks!

Access Cards and special-rate Disney Park tickets

Priority Card

A priority card gives priority (but not immediate) access to visitors with official proof of disability accepted at Disneyland Paris. For attractions, theatres, outdoor shows, parades, meetings with the characters and checkouts at our restaurants and shops. You can apply online from 1 month before your visit using the link below. You can pick up your priority card at a Disney Hotel or at the dedicated desks at the entrance to the Parks. On the day of your visit, using your file number, on presentation of valid proof of disability accepted at Disneyland Paris and proof of identity. The request can also be made directly on site at the same locations.The priority card will be valid for the duration of your stay.

Our special-rate Disney Park tickets

Guests with disabilities can benefit from a 25% reduction on certain Disney Park tickets for themselves and one accompanying Guest, subject to presentation of an original copy of an official proof of disability and a photo ID on the day of visit.

Easy Access card

If you have a recognised Long Term Chronic Disease, you are entitled to quicker (but non-immediate) access to our attractions. Present your Easy Access Card and 'appointment book' at an attraction, and we'll give you a timeslot during which to come back and ride. On the day of your visit, to apply for the card you will need to present a photo ID and the original of a medical certificate, drawn up in French or English by a medical doctor, signed and dated within the last 3 months, stating that you are suffering from a chronic disease or long-term pathology without indicating the disease or pathology in question. Below you will find the list of chronic diseases or long-term pathologies according to the ALD (Affections de longue durée) numbered list drawn up by the French Ministry of Health and recognised at Disneyland Paris.

Staying in a Disney Hotel?

Accessibility in the Disney Hotels

All of our Disney Hotels welcome Guests with disabilities and special needs with specially-adapted hotel rooms (subject to availability). Guide and assistance dogs are welcome too! Book your specially-adapted room (subject to availability) directly with our Disney experts at 03448 008 898 (national call rates apply, cost may vary according to network), or online for other types of rooms.

In our rooms

Kits for Guests with a hearing impairment are available upon request from Hotel Reception. Specially-adapted rooms can also be requested at the moment of booking (subject to availability).

In our swimming pools

We offer adapted changing rooms, pool hoists for easier access (subject to availability), as well as wheelchairs adapted to wet environments, and dog crates can be provided for guide and assistance dogs.

Free shuttle service and specially-adapted minibus

Our free wheelchair-accessible shuttle service serves the Disney Parks and Disney Hotels (except Disney Davy Crockett Ranch). An specially-adapted minibus can be hired upon request, subject to availability. Please note: electric scooters are not accepted.

Download our maps & guides to accessibility at Disneyland Paris

Take a look at our Accessibility Maps!

Our Accessibility Maps contain information about services related to specific needs and access to our attractions.

Accessibility guide

Check out all our practical information with this handy guide ahead of time!

The Blue Booklet

Check out all our practical information with this handy guide ahead of time!

Disneyland Paris image bank

Download our free images developed for visitors with communication difficulties.

Your questions... answered!

Where can I get my Priority or Easy Access Card?

Staying at a Disney Hotel? Go to the concierge desk or the reception of your hotel. Have a Park Ticket? Go to the dedicated ticket offices at the entrance to the Disney Parks. Annual Pass or Disneyland Pass Holder ? Visit the dedicated ticket offices at the entrance to the Disney Parks.

What are the access procedures and restrictions for attractions?

Certain attractions are subject to specific access procedures and restrictions* in order to guarantee your safety. Please consult the Disney Parks Accessibility Map to help you plan your trip. - Cast Members may need to refuse entry to an attraction in accordance with the attraction’s access restrictions or if the configuration of the seat or your body shape or size would not allow you to be securely positioned in the attraction vehicle. - Access to attractions may change without prior notice. - Access restrictions are based solely on health and safety. *Attraction access procedures and restrictions are drawn up by Disneyland Paris to reflect each attraction’s specific features. They take into account the access conditions, and vehicle type of the attraction and evacuation conditions in order to guarantee the safety of all our Guests. Guests must familiarise themselves with the warnings and instructions displayed at the designated entrance to each attraction and published in the Disney Parks Accessibility Maps, and guide. These maps are available at City Hall (Disneyland Park), Studio Services (Disney Adventure World), the Disney Hotels and the low-level ticket counters at the Disney Park entrances. They can also be downloaded here on this page or via a QR code on the MagicALL signs at the entrance to each attraction.

What type of specially-adapted equipment is available for the attractions?

Transfer boards: Please ask a Cast Member about the provision of a transfer board to facilitate boarding and disembarking from your wheelchair (available at selected attractions only, see Accessibility Plans). Specially adapted vehicles: You can board the attraction vehicle directly with your wheelchair. At certain attractions, Guests will need to: - Transfer from the wheelchair to the attraction vehicle, either alone or with the help of their accompanying person. - Transfer from the wheelchair to the attraction vehicle within a limited time. These attractions are identified with the symbol T in the Disney Parks Accessibility Maps.

Where to get noise-canceling headphone ?

Noise-canceling headphones can be borrowed for the current day upon presentation of a priority or easy access card. No reservation required, subject to availability.

Which shows are vibrating vests available for and how can I get one?

Vibrating vests are available for TOGETHER: a Pixar Musical Adventure and The Lion King: Rhythms of the Pride Lands for deaf and hard-of-hearing Guests upon presentation of a Priority Card. Vibrating vests are not available for pregnant Guests or those with a pacemaker. Simply head to the theatre entrance to access this service. No booking is required, and availability may vary.

Physical restrictions

Seat configuration and attraction safety systems may prevent Guests of certain body shapes or sizes from going on certain attractions. Guests must have sufficient upper body strength to hold themselves in the appropriate position in all attraction vehicles. The use of lighting effects such as flashing and strobing lights may cause issues for Guests with photosensitivity. Please note that most attractions, shows and events are not recommended for children under 1 year old. You must wear appropriate clothing. Please follow instructions from Cast Members and comply with Internal Park Rules and Regulations which can be found here and are also displayed at the entrance to the Disney Parks.

Epilepsy and photosensitivity

Many visual and lighting effects are used at Disneyland Paris, such as: - Strobe lights - Flash photos - Exterior building illuminations - Various effects used in our attractions and shows (such as flashes of lightning or explosions). Certain attractions may affect Guests who are prone to epilepsy. Please consult the Accessibility Map, the Accessibility Guide or the Blue Booklet.

Evacuation conditions

Certain attractions are subject to specific access procedures and restrictions in order to guarantee your safety, notably in the event of an evacuation. Please consult the Accessibility Map, the Accessibility Guide or the Blue Booklet for more information.

CONDITIONS

(1) Access to this area is restricted, and only a number of people will be able to accompany you. Please make yourself known to a Cast Member if you wish to access these areas.