Contact us
Contact Disneyland Paris
Whether you're planning a visit, seeking post-visit assistance, or anything in between, you're in the right place! From booking details to lost property and feedback, we're here to ensure your experience is as magical as Disneyland Paris itself. Let's get started!
Before your visit
Booking assistance and enquiries
Our Client Relation Center will be happy to help you with any queries about prices, booking a Hotel+Tickets package or purchasing Disney Park tickets. You can reach them on 03448 008 898 (National call rates apply, cost may vary according to network). Monday to Friday from 9.30am to 7.30pm and on Saturdays from 9.30am to 6pm (French time).
Assistance for an existing booking
If you have any queries or wish to confirm, change or cancel a booking you have already made, please contact us using the telephone number provided on your booking confirmation letter.
Other enquiries
Lost and found items
Misplaced an item during your visit? Report it via Troov, our dedicated online platform. We'll let you know if there's a match with any item found at Disneyland Paris.
Need further assistance?
Got questions or need help with your Disneyland Paris adventure? Use our contact form for assistance with bookings, tickets, items purchased in our shops, information for Guests wih disabilities and food allergies, and more.
Your questions... answered!
I contacted Disneyland Paris with a claim regarding my booking, but it wasn't resolved. Who can I contact?
In the event of a claim that has not received a satisfactory solution within 60 days, you can get in touch with the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and referral process can be found on its website: http://www.mtv.travel. For resolution of disputes relating to online transactions, you may check the platform made accessible by the European Commission here .
How can I get an invoice for my booking?
Please use our contact form to request an invoice for any bookings or purchases made directly via Disneyland Paris (our website, the official Disneyland Paris mobile app, Disney experts etc.).
I'd like to leave feedback or make a complaint. Where can I do this?
If you're currently at our resort and have any concerns, Cast Members at City Hall in Disneyland Park and Studios Services in Disney Adventure World are ready to assist you. For enquiries or feedback related to your stay at a Disney Hotel, please feel free to speak directly with a Cast Member at the Reception Desk, or alternatively you may contact them via the telephone in your room. Already visited us and wish to share your experience or a complaint? We recommend using our specially designed contact form, accessible here. Alternatively, you can reach us at dlp.guest.communication@disneylandparis.com for e-mail correspondence. Should your concern remain unresolved after 60 days, you have the option to contact the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage). Find their contact details and referral procedures on their website: http://www.mtv.travel. For online transaction disputes, the European Commission offers a resolution platform available at http://ec.europa.eu/odr.
Where can I find information about organising a corporate event and business solutions?
If you wish to organise a group trip to Disneyland Paris, make changes to an existing group booking, make comments or ask us questions, please click here. If you have any queries about our business solutions, please take a look at our dedicated website.
Where can I find job offers for Disneyland Paris or send an application?
If you wish to consult the Disneyland Paris job offers or submit an application, please go to our dedicated website.
Have you checked our FAQ section?
Before getting in touch, take a moment to look at our comprehensive FAQ section. It contains answers to your most frequently asked questions about the Disney Parks, Disney Hotels, and more!