Booking conditions at Disneyland Paris

For more peace of mind, book your Hotel + Tickets package directly with us!

Enjoy flexible booking conditions when you book on our website or via our holiday experts. Discover our promises to book your stay with confidence today!

Flexible booking

Pay in instalments

Price match promise

Zero booking fees

Modify or cancel your booking for free!

Flexible booking

Change your mind? Modify or cancel your booking with a full refund anytime up to 7 days before your arrival date ⁽¹⁾.

Pay in up to 6 flexible instalments

It's flexible, secure and absolutely free!

Pay for your next Hotel + Tickets package in up to 6 instalments: simply pay a 15%(2) deposit at the time of booking, then pay the rest anytime in up to 5 instalments until 60 days before your arrival date here on our website, or by calling our holiday experts. How often and how much you want to pay each time is completely up to you!

Your questions... answered!

How does it work?

When you book, simply choose the 'Pay in up to 6 instalments without fees' option on the payment page. Pay the 15%(2) deposit in order to finalise your booking, using your preferred payment method (Visa, Mastercard, PayPal, American Express, Diners Club, Discover, JCB, UnionPay). We'll send you a confirmation e-mail with your remaining balance and the final payment due date.

How do I pay my balance?

You can pay your remaining balance online in your Disney Account, or by phone with our Disney experts. Don't have a Disney Account yet? Create one now! Pay in 3 interest-free payments with PayPal! To pay with Pay in 3, simply select PayPal as your payment method at checkout and complete your purchase. The first payment is due at the time of purchase and subsequent payments will be taken every month on the same date. Visit the PayPal site to learn more. For more questions about payment, please visit our online payments page.

What happens if I don't pay my remaining balance 60 days before my arrival?

The service we offer is totally flexible. However, the payment of your balance remains your responsibility. If you miss the final due date, your booking may be cancelled and you may lose your deposit.

Can I pay the 15%(2) deposit on the website, then pay the remaining balance by phone?

Absolutely. You can book your package via the website with a 15%(2) deposit and then contact our holiday experts to pay your remaining balance in up to 5 flexible instalments.

Can someone other than the person who booked pay an instalment?

Yes! The names on the booking and on the payment method do not have to be identical. You can use someone else's payment method at any stage of the payment process, whether for the deposit or the remaining balance. All payment transactions are fully secure with strong authentication.

Our Price Match Promise

Enjoy the best price guaranteed when you book directly with us!

Book directly on DisneylandParis.com or with our Disney experts and enjoy peace of mind! If you find the same Disney Hotel + Tickets package at a lower price within 24 hours of booking, we’ll refund the difference. It’s that simple! See full conditions below.

Your questions... answered!

Which Disney Hotel + Tickets packages are covered by the Price Match Promise?

Our Price Match Promise applies to Disney Hotel + Tickets packages purchased through DisneylandParis.com or our Disney experts. Our Price Match Promise is only valid for packages with a stay at Disneyland Hotel, Disney Newport Bay Club, Disney Hotel New York – The Art of Marvel, Disney Sequoia Lodge, Disney Hotel Cheyenne, Disney Hotel Santa Fe or Disney Davy Crockett Ranch. Our Price Match Promise also applies to Disney Meal Plans purchased in advance as part of the same booking. The lower price must be for the same package, i.e. the same dates, duration of stay, number and age of Guests (adults and children), hotel and room type, modification/cancellation conditions, and Disney Meal Plan (if applicable). Your package must be purchased as part of a single booking. Any other options (Disney Express Luggage Transfer, Magical Shuttle transfer service, Disney PhotoPass™+, Dining or Breakfast with Disney Characters, Disney Premier Access Ultimate, etc.) are not eligible for a refund.

When and where can I find a lower price that's eligible for the Price Match Promise?

The lower price must be found within 24 hours of making your booking through DisneylandParis.com or our Disney experts. The lower price must be found in the same currency (£) and offered in the same country as where you made your booking (localised website or physical store located in that country). You must claim your refund within 72 hours of booking. Our Price Match Promise applies to Disney Hotel + Tickets packages and Disney Park tickets that are on general sale. It does not apply to group rates (leisure or business). Special rates offered to specific groups, such as loyalty programs requiring a membership card, travel agent offers, rates for Disneyland Paris Cast Members, and Disney Hotel + Tickets packages and Disney Park tickets available through a Workers' Council, are also excluded from our Price Match Promise.

How do I claim my refund?

If your request meets the eligibility criteria outlined above, you may claim a refund by completing our dedicated online form within 72 hours of booking. You must provide proof of the lower price (a screenshot or price quote with the date and time taken within 24 hours of booking) with the following details: Proof of the lower price for Disney Hotel + Tickets packages must include the date, length of stay, hotel name, room type, number and age of Guests (adults and children), any options (the price of each option must be visible), and the modification/cancelation conditions.

How will I be refunded?

For Disney Hotel + Tickets packages, if your claim meets our criteria, a refund will be issued in one of two ways: - A refund of the difference if the package has been settled in full (using the same payment method at the moment of booking or via bank transfer). - A deduction of the amount on the remaining balance (if applicable). Following a successful claim, you will receive a confirmation e-mail detailing the new lower price of your booking. Disneyland Paris reserves the right to modify or discontinue the Price Match Promise at any time.

Zero booking fees

Save up to £26.34!

At the moment, you can book your Disneyland Paris package without booking fees which means that you will save up to £26.34.

Disney experts by your side

Plan your most unforgettable visit with the help of our Disney Experts!

Conditions

(1) For example, if you arrive at Disneyland Paris on 8 July, you can cancel or change your booking without fees, until 1 July before midnight. From 2 July, the standard cancellation and modification conditions outlined in our Terms & Conditions apply. (2) A 15% (fifteen per cent) deposit of the total booking amount is due. This deposit must be paid at the moment of booking but will only be debited once the booking is confirmed. The 15% payment is applied only to bookings made more than 60 days before arrival, depending on the selected method. For bookings made after this time, the full amount is due.